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Privacy and Security at gorilla 4d

When you open an account with us, your personal information and payment details are protected by clear, straightforward policies.

Account verification handled locallyPayment data encrypted in transitYour login stays private to you
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gorilla 4d Privacy and Security at gorilla 4d
REACH OUR TEAM

How to Contact Us About Your Privacy

When you have questions about how your data is used, or if you need to request changes to your privacy settings, we are here to help. Our support channels are open and staffed to answer privacy concerns with the same care we give to account access issues.

Team online

Email Support

Write to our privacy team at [email protected] with your account email. We respond within 24 hours on business days.

Live Chat

Open your account and start a chat from the Help section. Available 09:00–22:00 WIB daily for account and privacy questions.

Account Settings

Update your contact details, privacy preferences, and communication opt-outs directly in your Settings page under Security & Privacy.

HOW WE SAFEGUARD

Your Security and Data Rights

We use industry-standard encryption to protect your login credentials and payment information from unauthorised access.

Encryption in Use

All deposits via DANA, OVO, GoPay and QRIS are encrypted.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used.

Data Retention

Account records, transaction logs and identity verification documents are retained for the period mandated by Indonesian financial law, then securely…

Third-Party Links

If you click an external link from our site, that destination's privacy policy applies.

Account Closure

When you close your account, we retain your transaction history for regulatory compliance.

Your Access Rights

Contact [email protected] to request a copy of all personal data we hold about you.

Privacy Questions Answered

Below are the privacy topics our players in Medan, Semarang and across Indonesia ask us about most. If your question is not here, reach out to our support team and we will clarify.

No. Your DANA, OVO, GoPay and QRIS details are used only to process your deposits and withdrawals. We do not sell or share this information with marketers, advertisers or third parties outside the payment network itself.

We keep your account history and transaction records for seven years where required by Indonesian financial regulations. If you close your account, personal data not needed for compliance is deleted within 90 days.

Yes. Email [email protected] with your account email and request a data export. We will send you a copy of all information we hold about you, including deposits, withdrawals, identity details and account settings, within 20 business days.

Change your password immediately and contact our support team via live chat or email. We will review your account activity, verify your identity, and secure your account. If fraud is suspected, we will guide you through a claim process.

No. Our cookies are used only to manage your session on the gorilla 4d lobby and to understand how our platform is used. We do not use cross-site tracking or sell cookie data to third parties.

Your data is stored on secure servers in Indonesia. We use encryption and access controls to prevent unauthorised viewing. Depends on local law, data may be retained in accordance with Indonesian financial and gaming regulations.

Yes. Go to Settings > Security & Privacy in your account to update your contact details, communication preferences, and data-sharing options. You can also opt out of marketing emails and promotional notifications from this page.

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